Help and support
I can't sign in
Use Forgot password on the sign-in screen and we’ll email you a link to choose a new one. You can sign in with your email or your username. If the email doesn’t come, check your spam folder, or ask a coach to send you a reset. For your safety, you’re signed out after 7 days without opening the site.
Joining the team
You need the team code from a coach or team mom. On the sign-in screen, tap Create account, enter the code, and pick your daughter from the roster. If the other parent sends you an invite link, the code isn’t needed.
Notifications aren't coming
On an iPhone, notifications only work once the site is on your Home Screen: tap Share, then Add to Home Screen, open it from there, and turn notifications on under Account. That page shows whether this phone can receive them, and lets you choose which ones you get, by email or push.
The wrong player, or an account I don't know
Under Account, your family shows who is linked to your daughter. Tap Something’s not right? and an admin will fix it.
Deleting your account
Go to Account and tap Delete account at the bottom. It happens straight away. What is removed, and what stays with the team, is set out in the privacy policy.
Still stuck
Email the coaches at coaches@snowleopardslax.com or ask at practice. Once you’re signed in, How it works explains every part of the site.